Refund Policy

What Is Your Return Policy?

To make a return, please visit the returns portal within 14 days of receiving your product. Once return is approved by our team, we will issue a return shipping label. Your products must be in the same condition you received it in, unused with it's original packaging along with your order confirmation form or packaging slip. 

Furniture, Rugs, Lighting

To receive a refund on furniture, rugs, lighting, wall art, and mirrors you must contact customer support team within 14 days of receiving your product. All merchandise must be in new, unused, and unassembled condition with all the original packing material included. Furniture and rug returns are subject to a 20% restocking fee.

Please inspect all lighting fixtures for any cosmetic imperfections before installing and disposing of the products packaging. Joy Meets Home™ is not responsible for physical damage after the fixture is installed.

If you receive lighting that is incorrect or damaged, please notify our customer support team within 48 hours at support@joymeetshome.com to file a claim. Any notifications or claims outside of this window will  be denied.

With the White Glove Delivery service, the delivery team as a courtesy will remove all debris and packaging. Kindly ask the delivery team to keep all of the packaging if you feel a return might be a possibility. Otherwise, your order will not be eligible for a return without the packaging.

Issues With Order Or Have Questions